Grievance Officer
Last updated: September 15, 2026
1. Try ordinary support first
Most problems are not grievances yet. An order that has not arrived, a shipping quote you disagree with, a return a seller is slow to accept — write to admin@nanomani.com with your order number and it is acknowledged within 2 working days. The Returns & Refunds Policy and the Shipping Policy set out what a seller owes you before any of this is needed.
This page is for what happens when that has been tried and has not worked, or when the complaint is about nanoMani itself rather than about a seller.
2. The Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following officer is named for this marketplace:
- Name: Manish Jagdish Thatte
- Designation: Grievance Officer and Sole Director, Saptarang Ventures (OPC) Private Limited
- Email: admin@nanomani.com — put “Grievance” at the start of the subject line so it is routed as one rather than read as ordinary support
- Postal address: C-102, Acropolis Apartments, Thatte Nagar, Nashik 422005, India
There is one address rather than two. nanoMani operates a single mailbox that a person reads, and publishing a second one that forwards to the first would be a longer answer to the same question — see Contact Us. The subject-line marker is what separates the queue.
The postal address is a registered office, not a warehouse or a trade counter. Please do not send goods there; a return goes to the seller's own address, which they give you when the return is agreed.
3. What to include
- Your order number, or the URL of the listing or seller concerned
- What went wrong, and what you have already tried
- What you would consider a fair resolution
- Any correspondence with the seller, pasted or attached
4. Timelines
These are the timelines we hold ourselves to, counted in working days:
| Stage | Within |
|---|---|
| Acknowledgement, with a reference you can quote back | 2 working days |
| Decision, with the reason for it in writing | 7 working days |
| Any refund we have agreed, raised with the payment processor | 5 working days of that decision |
A refund reaches you on the processor's own timetable after that, not ours — typically 7 to 10 working days on Indian rails. We tell you when it has genuinely been sent rather than when it was requested, because those can be a week apart and telling you early starts the clock in the wrong place.
5. Who is answering
nanoMani is owned and operated by Saptarang Ventures (OPC) Private Limited, CIN U43900MH2023OPC413456, a company registered in India (saptarang.net). It is the company that collects payment for orders placed here and that issues any refund, so a grievance about money is answered by the party that holds it rather than passed along.
The company is a One Person Company and the Grievance Officer is its sole director. That is stated plainly rather than dressed up as a department: you are writing to the person who can actually decide, and there is no escalation above him inside the company.
6. Safety and unlawful content
If a listing describes a hazardous or regulated material incorrectly, or you believe something on this site is unsafe or unlawful, do not wait for this process. Write to admin@nanomani.com with the listing link and the word “safety” in the subject. Those are read first, ahead of everything else in this document.