Returns & Refunds Policy

Last updated: September 12, 2026

1. Overview

nanoMani is a marketplace platform. Each seller is responsible for their own return and refund policy. This document sets out the minimum standards all sellers on nanoMani must meet, and explains how to initiate a return or dispute.

2. Eligibility for Returns

You may be eligible for a return or refund if:

• The product received does not match the listing description (wrong product, wrong specification)
• The product arrived damaged or defective
• The order was not delivered within the stated shipping window

Due to the specialised nature of nanotechnology products (chemicals, biological materials, custom fabricated items), returns are generally not accepted for change-of-mind or ordering errors.

3. How to Request a Return

1. Navigate to My Account → Orders and find the relevant order.
2. Contact the seller directly via the order page within 14 days of delivery.
3. Provide photos and a written description of the issue.
4. If the seller does not respond within 5 business days, escalate to nanoMani support at admin@nanomani.com.

4. Refund Processing

• Approved refunds are issued to the payment method you used, and we cannot send them anywhere else. Once we raise the refund it takes 7 to 10 working days to reach you. UPI refunds are only ever processed at the standard speed — there is no instant option for them — so plan for the longer end of that. A PayPal refund is usually faster, though your own bank may add time on top.
• Shipping costs are non-refundable unless the return is due to seller error.
• For hazardous or regulated materials, return shipping must comply with applicable regulations; the seller will provide a pre-paid return label in such cases.
• When a refund completes, the order it paid for is marked refunded. If the goods have already shipped, returning them is arranged separately with the seller — the money going back does not by itself send anything back.

5. Cancelled Orders

Orders in PENDING or CONFIRMED status may be cancelled directly from your account before the seller begins processing. A full refund will be issued. Orders that have been shipped cannot be cancelled.

6. Disputes

If a dispute cannot be resolved between you and the seller, nanoMani will act as a neutral mediator. Contact admin@nanomani.com with your order number and a description of the issue. nanoMani's decision in mediation is final.

7. Who takes the money, and who returns it

Payments on nanoMani are collected by Saptarang Ventures (OPC) Private Limited, CIN U43900MH2023OPC413456, which owns and operates this marketplace, and are processed by Cashfree Payments or PayU (India) or PayPal (international). A refund is issued by the same company through the same processor, whichever seller supplied the goods.

Registered office: C-102, Acropolis Apartments, Thatte Nagar, Nashik 422005, India

8. Contact

Customer Support: admin@nanomani.com. Full contact details are on the Contact Us page.